Home / FAQ
  • Q: Are You a Manufacturer or Trading Company?

  • A:

    We are a 100% manufacturer and have R&D deparment, sales and workers. All kind of packaging can be unique designed for you. And all the production process form material selection, template making, diecuting, surface finishing, handcraft, productions inspection, packing are in charged by our own. That's how we make sure you got the right qualified packaging at a cheaper cost.

  • Q: What is Your MOQ?

  • A:

    Our MOQ for custom packaging is 1000pcs per design. But for startup, we support 500pc. 

    If your order is less then 500pcs, total cost will be the same as 500pcs.

  • Q: What’s the Details That You Need for Us to Get an Exact Quotation?

  • A:

    The basic elements for a quotation are the box style, quantity, size, colors, finishing treatment . If you are not sure about any of these, you can feel free to contact us, we will recommend accordingly to our experience.

  • Q: What Format of the Grahpic Design Do You Need for My Custom Design Boxes?

  • A: Your graphic design in AI, PDF, CDR or PSD (at least 300 dpi)is needed for sample box printing or mass production. Only the original editable artworks in vector is workable for printing. That means when you expand to 500%, the pattern/logo/text still be very clear same as 100%. Otherwise the printing effect will not be clear enough to present a beautiful design.
  • Q: What if I don't Have a Design but I want to Make Custom Designed Boxes? Can You Help Me with the Design?

  • A: We have our own design department. if you don’t have printing artwork yet, we can make designs for you. The design fee depends on the design’s complexity. For simple box design with your own logo, we can make it for you for free. We can also provide free dieline for you to make your own design once you tell us what box style do you prefer.

  • Q: Can I Get a Sample Before Mass Production?

  • A:

    Yeah, Sure! We will make the pre-production sample for your inspection for free when you had placed the mass production order;  We also support custom sample before mass production order placed. You only need to pay the basic template, printing and delivery cost.

    Or  if you don’t  need customize sample but just want to see the boxes we have already made to check the quality ,free stock sample available for you to check and you only need to cover the delivery cost.

  • Q: If the Sample I Got is Bad, Can I Get Another One for Free?

  • A: all our samples are be examined by our QC and well packed before sending, If there is any quality issue, we will remake new samples for your approval. Besides, we have more than 15 years' experience in making gift boxes. You should have no worry for the box quality. All the boxes we made has won high reputation from our clients. If you have any doubt or concern, feel free to contact us.
  • Q: How Can You Make Sure the Quality of Mass Production the Same as the Sample?

  • A: We have strict quality control during production. And before shipping, we will send clear photos and videos for approval. 

    In addition, you can always hire a professional company or agent to come to our company to inspect the your boxes before you pay the balance.

    Even after you got the product, if you find any quality problem, it can be returned or exchanged.

  • Q: What is the Delivery Time for Sample and Mass Production for Custom Boxes?

  • A: Usually, the sample time is 5-7 days after payment and design confirmed; the mass production time is 20-25 days after payment. Rush orders is available.
  • Q: What Kind of Outer Packaging You Use for Shipping Gift Boxes?

  • A:

    Each rigid gift box will be packed in transparent POLYBAG with SILICA GEL inside, then packed in K=K 5-ply master carton boxes( much stronger than normal export carton box K=A or A=A). Palletization or any special packing is available as per your requirement.

  • Q: Where is Your Company Located? How can I Visit There?

  • A:

    Factory visiting is warmly welcome! We are located in the east of Guangzhou city-the Huangpu district with very convenient transportation, it’s only 6-7 minutes by walking to metro line 5 station Dashadi, and only 30 minutes take by car to the city center Tianhe district. We can also provide picking up and hotel booking service for your best convenience.

  • Q: Can I Get Exact the Same Color as I asked?

  • A: Minglai Packaging prints to an industry color standard through the use of standard ink densities. But due to equipment, paper, inks and other conditions between hard copy color proofing and production pressroom operations, a reasonable variation between proofs and final productions is to be expected. If this various occurs, it is considered acceptable performance.
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Your inquiry will be answered in 1 business day. You can also reach us by: info@boxforgifts.com.